AC SOFTWARE

Home of ACCENT NETWORK, Customer Experience Network Testing app

Fast, accurate and easy measurements for mobile phone networks

PRIVACY POLICY

Effective 12 November 2026

This policy explains what data the Accent Network Android app (package com.acsoftware.accentpro) and this website access and collect, why, where the data goes, and how you can delete it. The app and website are made by AC Software, Norway. Contact: info@acsoftware.no.

Summary

  • The app accesses your precise location and mobile network information to record network measurements. This data is stored only on your device and is not collected by AC Software or anyone else.
  • The only data the app sends off your device automatically is crash reports, described under Third-party services.
  • AC Software does not run any server that receives your measurements, location or files. Data leaves your device only when you export, save or upload it yourself, or as described under Third-party services.
  • We do not sell your data, and we do not use it for advertising.

Location data

The app accesses precise location (GPS and network location through Google Play services) to:

  • attach a position to each network measurement and speedtest result,
  • show your position and your measurements on the map, and
  • include positions in logfiles and reports that you export.

Location is accessed while the app is open. When you start recording a logfile, the app keeps accessing location while the screen is off or another app is in front, so the recording is not interrupted. During recording, Android shows a persistent notification, and access stops when you stop the recording. The app does not access location in the background when you are not recording.

Location data is stored only in the app's private storage on your device. It is not sent to AC Software or any third party, and it is not used for advertising. It only leaves your device if you export or upload a logfile yourself.

Mobile network and device information

To measure network performance, the app reads information about the mobile network your phone is connected to: serving and neighbor cell identities (such as cell ID, PCI, TAC/LAC, channel numbers), signal strength and quality values, network type, and the operator name and network code (MCC/MNC) of each SIM. It uses the phone state permission for this and to tell the SIM cards apart.

The app does not read your phone number, IMEI, IMSI, SIM serial number or Android ID. ANLOG exports include your phone's manufacturer, model and Android version so the measurements can be interpreted.

This information is stored only on your device, together with the measurements.

Other data in the app

  • Phone calls: if you use the call test, the app calls the number you have entered in the settings, only when you tap the call button.
  • Photos and floorplans: floorplan photos you take with the camera are saved in your Pictures/floorplans folder. Floorplans and cell lists you import stay on your device.
  • SFTP settings: the server address, user name and, if you choose to save them, the password or private key you enter for logfile upload are stored on your device.

When data leaves your device

Your measurements, location and files only leave your device in these cases:

  • Export and save: when you export logfiles (KMZ, CSV, ANLOG, PDF), save floorplan images or turn on automatic export, the files are written to a folder you choose or to Documents/Accent. What happens to them after that is up to you.
  • SFTP upload: when you upload a logfile, it is sent to the server you have configured. AC Software does not operate or have access to that server.
  • Speedtest: when you start a speedtest, the app connects to the test servers in the settings (by default speedtest.tele2.net). These servers see your IP address. No location or measurement data is sent.
  • Device backup: if Android backup is turned on for your Google account, Android may include the app's data in your backup, stored by Google.

Third-party services

The app uses these Google services, which process data under Google's privacy policy:

  • Firebase Crashlytics sends a crash report automatically when the app crashes. A report contains technical information such as the device model, Android version, app version, the error, and a random installation identifier. It does not contain your measurements or location. Firebase privacy information.
  • Google Maps loads map tiles for the area shown on the map. Google receives these requests, including your device's IP address.
  • Google Play Billing handles subscription purchases. Google processes the payment; the app only receives whether you have an active subscription.

How long data is kept and how to delete it

  • Logfiles and speedtest results stay on your device until you delete them. You can delete them in the app on the Files and Data tabs.
  • Uninstalling the app deletes all data in its private storage, including logfiles and settings.
  • Files you have exported or saved, and floorplan photos, are ordinary files on your device and are not removed by the app or by uninstalling. Delete them with a file manager or the Photos app.
  • Crash reports are kept by Firebase for 90 days.

Because AC Software does not hold your measurement data, there is nothing for us to delete on our side. For questions about data processed by Google, see Google's privacy policy, or contact us and we will help.

Security

Data stored by the app is kept in the app's private storage, which other apps cannot read. Crash reports and SFTP uploads are sent encrypted.

Children

The app is a professional network measurement tool and is not directed at children under 13. We do not knowingly collect data from children.

This website

This website uses Google Tag Manager, which may load Google Analytics to count visits. These services can set cookies and receive your IP address and browser information. You can block them with your browser's privacy settings. The website has no forms and does not collect any other information.

Changes to this policy

If we change this policy, we will update this page and the date at the top. Significant changes will also be mentioned in the app's release notes.

Contact

Questions about privacy: info@acsoftware.no.